Active Response Support (ARS) - 7/24/365 support streaming tools
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Green Concept Products
"Green Concept Products" is the source of renewable energy goods offering a catalogue of "Eco Friendly Solutions" and a "Review of General Environmental Events" affecting our life. "Green Concept Products" is the products and news online magazine of Clean Energy Brands LLC.
Thursday, August 19, 2010
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Step 1 [VoIP toll free phone calls]
Based on our business hours we are here to take your phone calls:
MON to FRI 9.00 AM to 6.00 PM
SAT 9.00 AM to 4PM
All phone calls are free of charge. To start calling us just use “Click to Call” button and follow the instructions. Alternative you can watch the video with regard to this step here! All phone calls are routed using VoIP and you can leave a voice message at any time. Even if you just call us we will know that somebody will return your call in 24 hours.
Step2 [Live Chat]
Our web site provides meanings for collaboration. One of this is our Live Support chat system, offering the choice to connect live and request access to information or support guidance for your Q’s. What are the benefits using our live chat? You generate a transcript of all your queries and you can print that out or even save it for further reference. Setting your name and email address in our system makes us easier to recall and trace your presence. We can exchange up to 15MB of information in that way we will send it direct through the live chat application to you. Even more we can take over your browser and flip through your pages until we will reach the place you are most interested into.
We are here for you:
MON to FRI 9.00 AM to 6.00 PM
SAT 9.00 AM to 4PM
Outside our business hours we offer couple of very interesting solutions:
Step3 [Direct Interactive Response]
How that one works. If you follow through our video you will remark that you can use any of the pages we have included under general topic: Contact Us, Site Assessment, Design and Integration, Support, Incentives, Tools, Press, Partners, Promotions. Type inside “Description” text field the phrase or words reflecting your Q’s (Queries) and you will obtain a drop down list of related topics for help as A’s (Answer).
Where this information comes from? It is integrated into our database repository Knowledge Base Manager.
Step4 [Knowledge Base Manager]
Lets talk about collaboration at Clean Energy Brands!; Knowledge Base Manager is our 24/7/365 customer support. It is organised as:
Solar Thermo (1)
Solar Panels (1)
Wind Turbine (1)
Base Of Systems (2)
Site Assessment (2)
Design Integration (2)
Incentives (3)
Product Data (1)
Contractor's Program (1)
Lax Helios (2)
Miscellaneous (4)
Sales
Beside that we have regular posted news articles and featured articles for high relevance. What is inside: product documents and data specs, premier articles on one of the subjects listed and more?
The most remarkable is that everybody can collaborate generating an account and place their articles or technical specification or any other press release into general repository. In this way we make information available to community.
Step5 [Product and Promotional Videos]
Our last effort is to provide active and compelling video material and to help those interested into gaining live expertise with our products or with all kind of procedures related to each specific product promoted at Clean Energy Brands. Product and educational videos together with webinars are a powerful toll for everybody who wants to buy giving the buyer the visual tool to estimate. In the same time it is a reference for further studies and for a practical approach relate to solar industry. Other types of videos are promotional and educational videos we use to make our customers aware of the new achievements in this industry.
Step 1 [VoIP toll free phone calls]
Based on our business hours we are here to take your phone calls:
MON to FRI 9.00 AM to 6.00 PM
SAT 9.00 AM to 4PM
All phone calls are free of charge. To start calling us just use “Click to Call” button and follow the instructions. Alternative you can watch the video with regard to this step here! All phone calls are routed using VoIP and you can leave a voice message at any time. Even if you just call us we will will return your call in 24 hours.
Step2 [Live Chat]
Our web site provides meanings for collaboration. One of this is our Live Support chat system, offering the choice to connect live and request access to information or support guidance for your Q’s.
We are here for you:
MON to FRI 9.00 AM to 6.00 PM
SAT 9.00 AM to 4PM
Outside our business hours we offer couple of very interesting solutions:
Step3 [Direct Interactive Response]
How this works. If you follow through our video you will remark that you can use any of the pages we have included under general topic: Contact Us, Site Assessment, Design and Integration, Support, Incentives, Tools, Press, Partners, Promotions. Type inside “Description” text field the phrase or words reflecting your Q’s (Queries) and you will obtain a drop down list of related topics for help as A’s (Answer).
Step4 [Knowledge Base Manager]
Lets talk about collaboration at Clean Energy Brands!; Knowledge Base Manager is our 24/7/365 customer support. It is organised as:
Sales
Beside that we have regular posted news articles and featured articles for high relevance. What is inside: product documents and data specs, premier articles on one of the subjects listed and more?
Step5 [Product and Promotional Videos]
Our last effort is to provide active and compelling video material and to help those interested into gaining live expertise with our products or with all kind of procedures related to each specific product promoted at Clean Energy Brands (www.cleanenergybrands.com)
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